FAQs
Orders and Payment
Can I cancel or modify my order?
Yes, you can request to cancel or modify an order within 6 hours of a successful purchase. After this timeframe, the order cannot be changed as it will have entered the processing stage. Please contact us immediately for assistance.
What if I miss the 6-hour window?
If you miss the 6-hour window, you will need to wait to receive the product and then follow the return process outlined in our Refund and Returns Policy.
What payment methods do you accept?
We accept secure and convenient payments through PayPal. You can use your PayPal balance or a credit/debit card linked to your PayPal account to complete the payment.
What currency are all prices charged in?
All transactions on our website are processed in USD (United States Dollar).
Shipping
What are the shipping costs?
We apply a flat shipping fee of $6.49 USD to all orders. Free shipping for orders of $79 or more.
When will I receive my order?
The total estimated delivery time is 10 to 15 business days. This timeframe includes:
- Processing Time: 3-5 business days.
- Shipping Time: 7-10 business days.
Which countries do you ship to?
We currently ship to the United States, Canada, and Australia.
Will I have to pay additional taxes or customs fees?
We believe in transparent pricing. The total amount you pay at checkout is the final price. We cover all applicable taxes, customs duties, or import fees, so you will not be charged any extra fees upon delivery.
Returns, Refunds and Exchanges
What is your return policy?
You can return eligible items within 30 days of receiving your order. The product must be unused and in its original condition and packaging.
Who pays for return shipping?
We cover all shipping costs for returns. We will provide detailed instructions after you contact us.
Will I get a full refund?
Yes, for eligible returns, you will receive a full refund, which includes the product price and the original shipping fee.
Do you accept exchanges?
Yes, we accept exchanges within 30 days of you receiving the product. We will cover all shipping costs associated with the exchange.
Products and General Information
What are your main products?
Our core, original product is the handcrafted eye pillow. However, we are expanding our collection to include other wellness and lifestyle products like wooden and metal gifts, and fashion apparel.
How can I contact you?
You can reach us through the following channels:
- Email: support@relaxaligns.com
- Address: Floor 11, No. 169 Multifunctional Building, Nguyen Ngoc Vu Street, Trung Hoa Ward, Cau Giay District, Hanoi City, Vietnam
- Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM (GMT+07:00) Indochina Time